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Open your order mail and there will be order number start with a “#NL”, See the below example with a pink highlighter arrow.
Check if the adapter is properly connected to both the power outlet and the lighting. Are there any loose cables?
If you're using a dimmer, connect the lighting directly to the adapter without the dimmer. Does the neon work without the dimmer (dimmer is faulty, replace dimmer)?
If Is the neon not working at all or sometimes turns on (flashing)?
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