Shipment & Delivery
HOW LONG DOES DELIVERY TAKE?
- Turnaround time - 6-8 business days* (production + delivery)
- Fully tracked and signed service
Once your Neonsfeer is shipped, our team will provide you with the tracking number so you can keep an eye on your order.
*All delivery times exclude customs delays. Delays can occur during peak seasons like holidays, Christmas, or Black Friday. Therefore, Neonsfeer does not guarantee delivery dates.
Shipping Costs
We offer free premium shipping to our customers. Please note that your Neonsfeer lighting may be split into multiple parts. This way, we can save on shipping costs and continue to provide our customers with the best prices and free shipping. Once the lighting is in your home, you can easily transform Neonsfeer into a whole.
Splitting Creations:
To save on your shipping costs and offer you favorable prices, we may divide your neon creation into different parts. Once received, you can place the neon creations together on the wall to reform them into a whole.
Taxes and Import Duties:
All prices include VAT. For business customers outside the Netherlands, a 0% rate may apply.
Where's My Neonsfeer?
After your package is shipped, you will receive an email with a tracking number. You can use this link to track your order: https://www.fedex.com/en-us/tracking.html
My Tracking Number Isn't Working?
It may take up to 24 hours for the location of your package to be updated. We kindly ask for your patience. If the tracking number shows no information or remains in one place for more than 3 days, please contact us at info@theneonsfeer.com
Taxes and Import Duties
All prices include VAT. For business customers outside the Netherlands, a 0% rate may apply. Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Neonsfeer encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Neonsfeer at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The original shipping costs will not be refunded.
Questions About Your Order:
Do you have questions about your order? You're probably not the first to ask. Check the frequently asked questions page first to see if your question is listed there.
